FAQ

Here are some Frequently  Asked Questions :

 

1. ARE YOUR ITEMS ARE READY TO SHIP OR DONE TO ORDER? 

All items you can see in my store are made to order, that means that after you placed your order, I will need some time to finish it. All items in my shop are hand made with care by me. There is a chance that I will have some items already done, but please take into account that you need to wait for your order to be finished.

2. HOW MUCH TIME YOU NEED TO COMPLETE MY ORDER?

I usually need few working days to finish one item, but if there are many orders in the line, waiting time could be longer. Usually I am giving myself 2 weeks for finishing one whole order. You can always send me message with questions, I will be happy to let you know about the progress. I am also doing custom orders, but shop orders are priority.

3. HAVE YOU MAKE CUSTOM ITEMS?

Yes, I do. And I really like custom orders. I am doing items from pictures , but please do not ask for copies others dolly artists works! When I do shoes, I can do them for ooak dolls, as soon as customer send me dolls feet. 

4. DO YOU ACCEPT RETURNS?

Unfortunately not, I do not accept returns, because each item is made to order, so I am asking for placing orders wisely. However, if you change your mind for color option , please send me message as soon as possible, maybe I will still be able to change it (If I haven't start already of course).

5. WHAT TO DO IF I GOT A BROKEN / DAMAGED ITEM?

Please, send me as soon as possible picture of the visible problem, also picture if the letter/ package had sign of smashing/ damaging. If package was damaged , I usually sign a reclaim to my courier/post  and ask for compensation. I am very honest and communicative seller , I have very good opinion on ETSY, so I am sure we can find a solution for every problem.

6. WHAT TO DO IF I WANT A CUSTOM ITEM?

You can easily contact me by writing me email (Contacts page) , or by use any other social media page - I prefer INSTAGRAM

7.  DO YOU SHIP WORLDWIDE?

Yes, I ship worldwide, prices are very similar to each country. Please visit SHIPPING page at the bottom of website for more information.

8. HOW CAN I PAY?

You can use PayPal , but I know that some of you are not able to use that kind of payment, so I offer you also payments by credit cards. I got SSL certificate on my website, that means your transaction are safe, and all datas too (The Green Padlock next to website address). 

9. HOW TO PUT AN ORDER?

Usually I am able to make the same design for many types of dolls. As we speak about shoes, there are some differences in shape (different feet shapes). I am giving you a choice to pick your doll type on each listing. If a shoe design has no doll type choices, that means this design is made special and only for that particular doll, and I could remake upper part for other doll type, but with different bottoms. Such things have to be made to order , outside the shop, you can reach me by sending me an email.

Generally, if you are looking for shoes for Marmite Sue, you have to go to Marmite Sue -> Shoes , and there are all options of shoes for that kind of doll. Also you will figure out for which doll you could also order that design of shoes. 

 

 

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